FAQ

What time can we check-in? When is check-out?

Arrival is at 4:00pm and departure at 11:00am.

Can we arrive early, or leave late?

We are as flexible as possible but you do need to put in a request at least 48 hours in advance. We can only accommodate a certain amount of early checkins and cleaning time always depends on the previous vacationers.

As soon as your chalet is ready you are welcome to arrive. If we do not need the chalet right away, you are welcome to stay longer. Please just ask if you would like to adjust our check-in or check-out time.

How do we get there?

Please note that the GPS often gets confused once you get here. Read our indications carefully to make your trip here easy! 

Essentially, once you cross the bridge on La Sapinière DO NOT make a left right away (that’s what  lot of GPS do). Keep going for about 30 feet and enter our main parking lot. The front desk will be on your left.

How do I make a reservation?

You can use either our secure reservation system on this website, or phone us anytime.  We ask for a deposit of 50% of your total booking amount to hold your reservation.  This can be paid by VISA, MC or cheque. The remaining balance is payable upon arrival.

What is the cancellation policy?

If a cancellation is made within 30 days of your arrival date, the deposit is non-refundable. Otherwise, the deposit will be refunded minus a 15% processing fee.

Due to our small number of chalets and the impact a short notice cancelation can have on our business, any cancelation made within one week of a stay will be fully charged.

Is there WIFI in the chalets?

Yes! And we finally cracked the code to have fast, stable, practically flawless signal throughout the site! 

Are bed linens & towels included in the rental?

Bed linens, blankets and pillows are included and all beds will be fully made up when you arrive in your chalet. You will also find dish towels, dish clothes, a bath mat and a hand towel.

But we do ask that you bring your own beach towels for the jacuzzi, pool or lake (chlorine and sand harm our equipment).

As an environmental-friendly company, we supply one set of bath towels per person. Furthermore, our small on-site laundry has a limited capacity.

Is my chalet guaranteed?

You will normally get the specific cottage you have booked, but we reserve the right to transfer a booking to a cottage of equivalent or higher category when required for occupancy reasons. This rarely happens but it is a slight possibility.

Is there a telephone in the chalet?

No, there are no phones in the chalets, but cell service is generally excellent.  We have a phone in office which you are welcome to use if needed and/or there is payphone 2 blocks away.

What is your policy on smoking?

Smoking is only permitted on the outside balconies of your chalet, and we ask that you close any windows and doors nearby.  Smoking is prohibited inside all chalets and elsewhere on our grounds (hot tub, pool area, lake front, etc).

Do you take a damage deposit?

Not for regular rentals, but we do ask for a valid credit card on file.  If you do not have a credit card, we do ask for either a cash or cheque damage deposit of $300.

Is there housekeeping in the chalets?

Your chalet will be thoroughly cleaned prior to your arrival and after your departure. Daily housekeeping can also be arranged for an additional fee.  Prior to your departure, we ask that you remove your garbage/recycling (bins are on-site), clean and put away your dishes and clean up any mess out of the ordinary.  Cleaning supplies are available in each chalet if you need them.

Are pets really permitted?

Pets are welcome if they are accompanied by responsible owners.  We ask that you pick up after your pet both inside and outside, and keep them on leash at all times.  Pets are not permitted in the pool area.

What other rules apply?

When reserving your chalet, all of our guests must agree to the following conditions and rules.  You may sign it or simply agree to it verbally or by sending an email stating that you agree. RULES OF LIFE AT VILLAGE SUISSE