Question 1

Cancellation Policy

Accepted Answer

Reservations for a single chalet• Cancellation 7 days or more before your arrival : 100% refundable.• Cancellation 7 days before your arrival : the total amount of the stay will be charged.Group bookings (for more than one chalet or duplex)• Cancellation more than 30 days before arrival : 100% refundable.• Cancellation 15 days or less before your arrival : 50% non-refundable deposit• Cancellation 7 days or less before your arrival : the total amount of the stay will be charged.⚠️We strongly recommend that you take out travel cancellation or interruption insurance to protect yourself in case of unforeseen events (illness, accident, exceptional situation, etc.).

Question 2

Reception and service

Accepted Answer

Our team manages all requests remotely, much like Airbnb. As a small holiday centre, we have chosen to focus our efforts on maintaining the chalets and grounds to ensure you have the most enjoyable stay.
Even though our reception office is closed, rest assured that we remain available for you! We are happy to answer your questions and can be reached very quickly by:Email: reservation@villagessuisse.ca Phone: (450) 431-7953Do not hesitate to contact us, we will be happy to help you!

Question 3

Can I have guests at my chalet?

Accepted Answer

We want to offer each of our guests a pleasant and peaceful experience at the Swiss Village. In order to preserve the quality of your stay and to guarantee optimal access to our facilities (swimming pool, bicycles, park passes, etc.), we have implemented a reception policy that limits the presence on the site to people who are part of a reservation.Indeed, if each chalet received even two additional visitors, this could quickly lead to saturation of our common areas, to the detriment of our guests staying on site.This measure allows us to better manage the capacity of the site and ensure that you can fully enjoy all our facilities. We thank you for your understanding and cooperation in maintaining a friendly and harmonious atmosphere for all.

Question 4

Swimming pool, spa and other bathing activities

Accepted Answer

The pool is open and accessible to all for a refreshing moment of relaxation. Please note that there is no lifeguard on site , so swimming is at your own risk. We invite you to respect the rules posted at the entrance to ensure the safety and enjoyment of all.Want some more water? 🌊Plage Raymond is a nice alternative located just 3 km from the Swiss Village (about 9 minutes by bike in a straight line).🔹 Things to know about Lake La SapinièreFollowing a decision by La Sapinière to no longer close the dam, the former lake is now a stream.

Question 5

Do you take a security deposit?

Accepted Answer

A $250 deposit is required upon arrival. If everything is in place at the end of your stay, the deposit will be refunded.

Question 6

Where to find firewood?

Accepted Answer

You must bring your own firewood, as it is not included in the rental.Here are some addresses where you can buy some in Val-David:Gariépy Market (delivery possible): 819-320-0182Dufresne Val-David Metro⚠️ Exterior wood cannot be used in interior fireplaces of chalets.

Question 7

Outdoor Campfires

Accepted Answer

A shared campfire area is available between the Neuchâtel, Alpes and Montreux chalets to share beautiful moments outdoors. To preserve the safety and comfort of all:✅ Outdoor wood cannot be used in the chalets' indoor fireplaces. Consider bringing your own wood or getting some on site (see regulations on this subject).🚫 Outdoor fires are not permitted in cases of strong winds or drought. Always check the regulations in force on sopfeu.qc.ca before lighting a fire.⏳ The fire pit closes at 11 p.m. After this time, out of respect for everyone, we ask that you return to your chalets in silence.Thank you for your cooperation and enjoy your evening by the fire! 🔥😊

Question 8

Maximum capacity in the chalets

Accepted Answer

The capacity of the chalets is limited in accordance with CITQ standards and our insurance. Each chalet is detailed on our site, with its capacity clearly indicated.Please note that our site cannot accommodate more than 47 people, including children.

Question 9

Personal items

Accepted Answer

For hygiene reasons, we do not provide bicycle helmets. Also remember to bring your life jackets, pool towels and any other personal equipment needed to fully enjoy the outdoors.

Question 10

No nonsense will be tolerated.

Accepted Answer

If you witness inappropriate behavior or a gathering that violates our rules, please contact the police. Anyone disturbing the peace will be immediately removed from the premises without warning or refund.✅ No outside visitors are allowed.✅ The maximum number of people per chalet must be respected.✅ We have zero tolerance for any disrespectful behavior towards our customers.We are committed to preserving the peaceful atmosphere of the Swiss Village and count on your cooperation to achieve this.

Question 11

What time can we arrive? When should we leave?

Accepted Answer

Arrival is at 4:00 p.m. and departure is at 11:00 a.m.

Question 12

Lost and Found

Accepted Answer

We are not responsible for lost or forgotten items. However, we keep them for a limited time before donating them to charity (clothing, toys, etc.).If you wish to retrieve an item, you must either come and collect it or arrange for it to be sent by mail at your own expense .

Question 13

How to make a reservation?

Accepted Answer

Online (ideally):By phone: (450) 431-7953We require a 50% deposit upon booking. The balance is payable on the day of arrival. For any questions, please write to us at reservation@villagesuisse.ca

Question 14

Are sheets and towels included in the rental?

Accepted Answer

Sheets, blankets and pillows are included, and all beds will be made upon your arrival so you can fully enjoy your stay. You will also find in your chalet:✔ Tea towels✔ Dish towels✔ A bath mat✔ A hand towel🔹 Bring your own beach towels for the spa, pool or river, as chlorine instantly ruins our towels.♻ For ecological reasons, we provide one set of bath towels per person. As our on-site laundry has a limited capacity, we thank you for using towels sparingly.Need extra towels?📩 Write to us at reservation@villagesuisse.ca or call us at (450) 431-7953.

Question 15

Is there WIFI in the chalet?

Accepted Answer

Absolutely! The code will be emailed to you the morning of your arrival in the “Check-in” message.You will also find it on a sticker inside the chalet.

Question 16

Is there a telephone in the chalet?

Accepted Answer

No, there are no phones in the cabins, but cell reception is excellent.

Question 17

Where can we smoke?

Accepted Answer

Smoking is only permitted within 9 meters of your cottage, with windows and doors closed. Smoking is prohibited inside all cottages, in common areas and also in the SPA and pool areas, picnic tables and children's facilities. A $300 fee applies in the event of cigarette odors or traces left in a cottage.

Question 18

Are the chalets cleaned?

Accepted Answer

Your chalet will be fully cleaned before your arrival and after your departure. If you would like daily cleaning during your stay, this service is available at an additional cost.Before leaving the premises, we ask you to:✔ Place your garbage and recycling in the bins provided for this purpose.✔ Clean and put away your dishes.✔ Put the chalet in order and clean up any unusual damage.🧼 Cleaning products are available in each chalet.

Question 19

Are pets allowed?

Accepted Answer

Pets are welcome if accompanied by responsible owners. We ask that you pick up after your pet, remove any fur indoors, and keep them on a leash while on the premises.A fee of $45 + tax is required for the stay. Please declare your pet when making your reservation or by phone; otherwise, a fee of $150 will be charged.

Question 20

Are there any other regulations?

Accepted Answer

By booking a chalet, all guests agree to abide by the rules in force on the site and the rental agreement. We ask that you kindly sign a copy of these rules upon arrival. You can read them here: RENTAL RULES

Question 21

Quels sont nos paramètres de cookies ?

Accepted Answer

Les voici à ce lien.

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